--- title: About Us – McKinnon-Mulherin description: As a small, women-owned business, we know what it means to be both scrappy and consultative. Our team brings a variety of skill sets to diverse projects with a unifying purpose to bring clarity to a cluttered world. For more than 20 years, we’ve done just that by letting these values guide us. --- [![McKinnon-Mulherin Logo](https://www.mckinnon-mulherin.com/hs-fs/hubfs/raw_assets/public/McKinnonMulherin_May2022/images/MM_WRITE_STAFF_BADGE_COLOR-240x240b.png?width=240&height=405&name=MM_WRITE_STAFF_BADGE_COLOR-240x240b.png "McKinnon-Mulherin Logo")](https://www.mckinnon-mulherin.com/?hsLang=en) [![McKinnon-Mulherin Logo](https://www.mckinnon-mulherin.com/hs-fs/hubfs/raw_assets/public/McKinnonMulherin_May2022/images/MM_CONSULTING_STACKED_COLOR-500w-space-at-bottom.png?width=500&height=405&name=MM_CONSULTING_STACKED_COLOR-500w-space-at-bottom.png "McKinnon-Mulherin Logo")](https://www.mckinnon-mulherin.com/?hsLang=en) - [Home](https://www.mckinnon-mulherin.com) - [About](https://www.mckinnon-mulherin.com/about-us) - [Press Releases](https://www.mckinnon-mulherin.com/press-releases) - [Careers](https://www.mckinnon-mulherin.com/careers) - [Services](https://www.mckinnon-mulherin.com/services) - [Sales & Business Communication](https://www.mckinnon-mulherin.com/sales-business-communication) - [Learning Solutions](https://www.mckinnon-mulherin.com/learning-solutions/) - [Technical Writing](https://www.mckinnon-mulherin.com/technical-writing) - [Double-Check Proofreading](https://www.mckinnon-mulherin.com/double-check) - [Blog](https://www.mckinnon-mulherin.com/blog) - [Contact](https://www.mckinnon-mulherin.com/contact-us) 801.895.4745 [info@mcmul.com](mailto:info@mcmul.com) ## About Us ### As a small, women-owned business, we know what it means to be both scrappy and consultative. Our team strives to bring clarity to a cluttered world no matter the project. For more than 25 years, we’ve done just that by letting these values guide us.  ## QUALITY ### Consistently deliver excellent writing, editing, and design. ## FLEXIBILITY ### Trust our team to know how, when, and where they do their best work. ## SUSTAINABILITY ### Steadily guide a profitable, environmentally conscious business. ## COMMUNITY ### Serve our diverse communities through volunteer time and donations. ## **Our Team** ### You’re going to like this team. Sure, we can get a little nerdy about capitalization rules, but we don't expect you to match our passion for grammar. Trust your big ideas with us, and we’ll polish them into clear, actionable content.   ### Every team member is backed by a deep network of professionals if you need to scale up quickly. Here are the members of our management team and just a few of the content experts you might see on your next project.  ![Amber McKee - President of McKinnon-Mulherin-2](https://www.mckinnon-mulherin.com/hubfs/Headshot%20Amber%20McKee%20-%20President%20of%20McKinnon-Mulherin-2.png) Amber McKee President [mailto:amckee@mcmul.com](mailto:amckee@mcmul.com) ### Amber is back for round two at McKinnon-Mulherin. She was a team member from 1999 to 2004 in the early days of the company. She wore a lot of hats at McMul—writer, editor, information designer, instructional designer, project manager, resource manager, and even (briefly) sales manager. In April 2026, she made the decision to step back in as president and is excited to lead the talented McMul team into the future.  ![Executive Director of Revenue Operations Rich Vass](https://www.mckinnon-mulherin.com/hubfs/RichVassTrees.png) Rich Vass Executive Director of Revenue Operations [mailto:rvass@mcmul.com](mailto:rvass@mcmul.com) ### As executive director of revenue operations, Rich drives our organization's growth, drawing on more than 30 years of expertise in human behavior engineering, instructional design, and learning strategy. A co-founder at ELB Learning before joining our team, Rich brings a master arborist's understanding that a forest's true strength lies beneath the soil. He views organizational culture as a living ecosystem where sustainable success begins with deep roots. Learning and communication within any organization are those roots, supporting a healthy culture—and Rich is passionate about ensuring they receive what they need to flourish. ![Jennifer Hughes Director of Quality & Training at McKinnon-Mulherin](https://www.mckinnon-mulherin.com/hubfs/Jen_Hughes_MEE.png) Jennifer Hughes Director of Quality & Training [mailto:jhughes@mcmul.com](mailto:jhughes@mcmul.com) ### This four-time limerick contest winner enjoys the challenge of getting just the “write” word. Jennifer has been one of our best writers and editors since she started at McMul in 2015, and she now oversees our quality and training departments and professional development. With an English degree and more than 25 years of experience, she helps cheer, mentor, and coach our team to write right and deliver their best work on every project. ![Steven Clark Director of Business Operations at McKinnon-Mulherin](https://www.mckinnon-mulherin.com/hubfs/McKinnonMulherin_May2022/images/Steven_Clark-1.jpeg) Steven Clark Director of Business Operations [mailto:sclark@mcmul.com](mailto:sclark@mcmul.com) ### As Walt Disney said, “There’s no magic in magic. It’s all in the details,” and Steven makes the details look easy. Whether drawing on his Professional and Technical Writing degree from Utah State University to proofread a final document or using his MBA from Keller Graduate School of Management of DeVry University to manage our internal systems, he’s been making sure every detail is in place at McMul since 2016. ![Director of Delivery Alora Cheek](https://www.mckinnon-mulherin.com/hubfs/Alora%20Cheek.png) Alora Cheek Director of Delivery [mailto:acheek@mcmul.com](mailto:acheek@mcmul.com) ### Alora joins McMul as director of delivery, where she'll oversee on-time and on-budget delivery of projects for our clients and our team. She's spent her career at the intersection of people and projects—as a stage manager in theater, a pioneer of software project management in the '90s, and the person running all-company deliverables for physical products you'd recognize from Amazon. Alora’s role calls for real-world collaboration and that’s what she relishes most.  ![Carolyn Milligan Senior Technical Editor at McKinnon-Mulherin](https://www.mckinnon-mulherin.com/hubfs/Carolyn.png) Carolyn Milligan Senior Technical Editor [mailto:cmilligan@mcmul.com](mailto:cmilligan@mcmul.com) ### Carolyn brings three decades of experience carefully writing and editing technical documentation to work each day, and to our delight, she also brings photos of her incredible saltwater fish and prolific garden to team meetings. ![Jennifer Fegely at McKinnon-Mulherin](https://www.mckinnon-mulherin.com/hubfs/McKinnonMulherin_May2022/images/Jennifer_Pennington-1.jpeg) Jennifer Fegely Project Manager [mailto:jfegely@mcmul.com](mailto:jfegely@mcmul.com) ### Extreme dedication is what gets Jennifer up at 4 a.m. for international client meetings—that and more than twelve years of management experience. She leans into her communication degree from the University of Utah to both write clear content and develop relationships with clients. Queen of managing calls, schedules, and personalities, Jennifer is an ideal keep-your-cool project manager.  ![Elizabeth Kuehne Writer & Editor at McKinnon-Mulherin](https://www.mckinnon-mulherin.com/hubfs/Elizabeth.png) Elizabeth Kuehne Writer & Editor [mailto:ekuehne@mcmul.com](mailto:ekuehne@mcmul.com) ### Elizabeth wears many hats. She’s been a high school English teacher for more than twenty years, leveraging her undergraduate and master’s degrees in secondary English education and English literature from New Mexico State University. With the same virtual red pen in hand, she’s been expertly editing content at McMul since 2018.  ![Emily Seals Technical Editor at McKinnon-Mulherin](https://www.mckinnon-mulherin.com/hubfs/Emily.jpg) Emily Seals Technical Editor [mailto:eseals@mcmul.com](mailto:eseals@mcmul.com) ### While Emily’s official education includes a bachelor’s degree in English from LaGrange University and a master’s in technical communication from Missouri University of Science and Technology, her unofficial degrees are in the Star Wars canon and Taylor Swift lyrics. Since 2020, she’s been impressing one of our largest clients with precise editing. ![VMG](https://www.mckinnon-mulherin.com/hubfs/VMG.png) Valerie Madill-Gibbs Technical Editor [mailto:vmadillgibbs@mcmul.com](mailto:vmadillgibbs@mcmul.com) ### Because Valerie is not one to brag, you might not know that she’s an incredible, competition-winning golfer. An effective golf swing needs precision and power, and that’s precisely what Valerie brings to her editing. With degrees in communication and psychology from the University of Michigan, Ann Arbor, Valerie brings three decades of experience in documentation development.  ## The History Highlight Reel ![Our History](https://www.mckinnon-mulherin.com/hubfs/McKinnonMulherin_May2022/images/Our_History-1.png "Our History") ## On May 20, 1997, [Kate Reddy](mailto:consult@mcmul.com), [Regina Davis](mailto:rdavis@mckinnon-mulherin.com), and [Shauna Bona](mailto:consult@mcmul.com) incorporated McKinnon-Mulherin and named the company after Kate's and Shauna’s moms. Our three founders continue to serve on the company’s board and guide McMul to continued success.  ### 1998–2001. **Steady Growth.** ### Business grew steadily over the next three years as we developed an in-house team of information designers. In 2001, McMul passed the $1 million mark in yearly sales.​ ### 2003–2004. **Banshee.** ### We created, developed, and released the web-based training application Banshee, which enabled companies to deliver fast, effective e‑learning to their employees and customers. In 2004, Banshee was the runner-up in Stoel Rives technology awards.​ ### 2007. **Double-Check.** ### We created the quick-turnaround online proofreading service [**Double-Check**](https://www.dcproofing.com) for projects that need a final proofread from a real person—not a machine. ### 2010. **Virtual Office.** ### Since inception, we’ve offered telecommuting to employees. In 2010, nearly our whole team was working from home, so we decided to become a completely virtual office. Team members were just as efficient and responsive from home offices, and McMul continued to uphold our objective of workplace flexibility. ### 2017. **New Leadership.** ### After nine years at McMul, Paige Frame became president of the company just before our 20th anniversary. We continued to build the management team by promoting Madeline Brown to team leader, Steven Clark to operations manager, and Ted Twinting to director of sales and marketing. Founders Kate and Shauna started [**McKinnon‑Mulherin Consulting**](https://mckinnon-mulherin.com/mckinnon-mulherin-consulting/?hsLang=en). ### 2018. **Coworking Space.** ### While McMul continued to thrive as a virtual company, several team members wished for more in-person time and a consistent option for client meetings. We found a best-of-both-worlds solution by joining a coworking space at the Work Hive. Our team still primarily worked from home, but they also had a dedicated office space for meetings and collaboration. ​ ### 2021. **Manager of Editing and Excellence.** ### Quality has always been a priority at McMul, and we underlined its importance by developing a new role for a full-time, dedicated quality manager. We were delighted to promote our senior editor Jennifer Hughes to this role. Editing is still a major part of this role as well as ensuring excellence in everything we do.  ### 2026. **New Leadership.** ### 2026 marked significant leadership transitions. After nine years as president of McMul, Paige Frame was ready for a new challenge. In April, Amber McKee rejoined the company as McMul's new president. Rich Vass joined as the executive director of revenue operations in July and Alora Cheek as director of delivery shortly thereafter. Steven Clark and Jennifer Hughes stepped into director-level roles in business operations and quality and training. ## **Awards** ![Awards](https://www.mckinnon-mulherin.com/hubfs/McKinnonMulherin_May2022/images/Awards.jpeg "Awards") ## It’s not bragging if someone else says it. McMul has been recognized time and again for excellence in business, leadership, and flexibility. ### **Fastest Growing Businesses in Utah** ### MountainWest Venture Group named McKinnon‑Mulherin as #39 of 100 Fastest Growing Businesses in Utah in 2003.​ ### **Best of the Beehive** ### We were chosen by *Salt Lake Magazine* in 2001 as one of the Utah 100 Best of the Beehive.​ ### **30 Women to Watch** ### Kate Reddy and Shauna Bona were chosen by *Utah Business Magazine*, the Women’s Business Center, and the National Association of Women Business Owners of Salt Lake City (NAWBO/SLC) as two of 30 Women to Watch in 2001.​ ### **Top Women-Owned Business** ### We made *Utah Business Magazine*’s prestigious top women-owned businesses lists for fifteen years in a row (2006–2020), and DiversityBusiness.com’s top women-owned businesses in Utah for eight years in a row (2009–2016).​ ### **NAWBO Awards** ### Kate Reddy was given the President’s Award by NAWBO/SLC in 2004 and won the National NAWBO’s Leadership Award for Unsung Hero in 2005.​ ### **Salt Lake Chamber Awards** ### Kate Reddy was given the Chamber Champion Award by the Salt Lake Chamber in 2004. Shauna Bona, Kate Reddy, and Regina Davis received the Entrepreneurial Success Award in 2006. Shauna Bona was chosen as a Salt Lake Chamber Pathfinder in 2009.​ ### **Runner-up in Stoel Rives Award** ### We were chosen as a runner-up in Stoel Rives technology awards for the web-based training application Banshee in 2004.​ ### **Enterprising Women of the Year** ### Kate Reddy received the Enterprising Women of the Year Award in 2004.​ ### **Sloan Award for Workplace Flexibility** ### We won the Sloan Award for Workplace Flexibility every year we applied, seven years in a row (2005–2012). ### **Forty Under 40** ### Paige Frame was chosen by *Utah Business Magazine* as one of Forty Under 40 in 2018. Fourteen years earlier in 2004, Shauna Bona won the same award.​ ### **Business Equality Leader** ### We received this designation from Equality Utah in 2022–2023 for being a Utah business that stands up for and invests in LGBTQ+ equality. ### **100 Companies Championing Women** ### Inspire In Utah recognized us as a company that offers women-specific initiatives that impact recruiting, hiring, retaining, and advancing women employees, managers, and leaders. ![Paige Frame and McMul team members at Forty Under 40 awards event](https://www.mckinnon-mulherin.com/hubfs/McKinnonMulherin_May2022/images/Forty-under-40.jpeg "Paige Frame and McMul team members at Forty Under 40 awards event") # Work with or for Us ## Whether you want to join our team or have our team join your project, we want to hear from you. LET’S DO THIS × ### Contact the write staff. ![MM_Logo_2018](https://www.mckinnon-mulherin.com/hubfs/McKinnonMulherin_May2022/images/MM_Logo_2018.jpg) ### Need help with a project? Interested in joining our team? Want to argue that one debatable comma on our website? Regardless of the reason, we’d love to hear from you. Fill out this form, and a real McMul team member will be in touch with you soon. ### **801.895.4745** [**info@mcmul.com**](mailto:info@mcmul.com)   CLOSE © 2026 McKinnon‑Mulherin Inc.   |   All Rights Reserved   |   [Privacy Policy](https://www.mckinnon-mulherin.com/privacy-policy-2/?hsLang=en) Go to Top