Being consultative can sometimes feel like a lesson in mind reading. While we aren’t magicians at McMul, we are dedicated to making our clients’ lives easier. For example, we recently came up with a plan to reduce a knowledge retention kit by 88 percent while simultaneously creating more value for our client.
How did we pull this rabbit out of our hat? It was as easy as TA-DA!
During a three-year learning solutions project, our client wanted us to create a knowledge retention kit so they could update the e-learning modules we created down the road. Specifically, they wanted individual templates with process triggers for each module.
After hearing what was desired, we felt this kit didn’t align with our client’s underlying needs, so we asked questions. For example: Was it reasonable to manage and regularly update 145 document templates?
Our team combined what we knew from our client with our professional experience to present an alternative solution. We pitched a kit tailored to identify specific module updates, indicate process triggers, and gather information for new modules. Best of all, it required only seventeen documents.
After seeing an example, the client loved this new direction because it would drastically cut down on their work while offering a more focused review process.
When you hire McMul to create a solution, we listen to what you want, but we don’t stop there. We dig deeper to provide a solution that makes your life easier because it truly meets your needs.
Have too much on your plate or a tricky problem? Call us to work some consultative magic!